These Terms and Conditions communicate your rights and obligations.

Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.

Definition & Notification of Changes

  1. By using the WhiteSplash Limited you are therefore agreeing to be bound by the below terms and conditions.
  2. The WhiteSplash Limited is based in Wakefield, England in the United Kingdom.
  3. You can email us on: sales@whitesplash.co.uk or telephone us on 0113 534 4089.
  4. We reserve the right to change these “Terms & Conditions” at any time and it is your responsibility to read the “Terms & Conditions” on each occasion you use this website and your continued use of WhiteSplash.co.uk, or any sub-domains shall signify your acceptance to be bound by the latest “Terms & Conditions”.

 

General

  1. The WhiteSplash sells their products online within their own space.
  2. www.whitesplash.co.uk is an online marketplace and all sales go through a secure online payment system.
  3. Safety glass is used in all framed pictures when the option of standard or liquid art enhanced is selected.

 

Pricing

  1. The prices of the goods are those specified on www.whitesplash.co.uk.
  2. There is no additional charge for delivery in the UK.
  3. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email.
  4. Price and availability information is subject to change without notice.

 

Delivery

  1. WhiteSplash are responsible for despatching all order to the customer. WhiteSplash is ultimately responsible for making sure that the customer receives their order within the specified time frame.
  2. In the unlikely event that the order does not arrive, we will provide valid proof of postage. Valid proof of postage will show that the item was posted and that it was sent to the address provided on the purchase order.

 

Back Orders

  1. If your order is going to be delayed for any reason, we will inform you by e-mail giving details of the anticipated date of despatch. If the date is not suitable you can, if you wish, cancel your order.

 

Privacy Policy

  1. WhiteSplash does not disclose buyer’s details to any third parties.

We like to think we are very reasonable at WhiteSplash Ltd, after all we are human too.  If you have an incorrect item delivered, a faulty product or you have just ordered the incorrect item or even changed your mind about the item you have purchased, please don’t worry.   Just simply follow the instructions below that relate to your issue and we will do our upmost to resolve the issue as quickly as possible.

Our returns policy conforms to the government standard “Online & Distance Selling” which is design to protect you when buying items Online.

Returns Policy – Exchange or Refund

If you have purchased and received an item from WhiteSplash Ltd and realised, you have ordered the incorrect item/s or no longer require it please follow these steps:

  • Item/s must be returned within 14 days of receipt.
  • Item/s must have not been used in any way.
  • Item/s must be in the original packaging.
  • Please note this type of return we will not cover the shipping charges.

Exceptions

  • Gift Vouchers are non-returnable and non-refundable.

There is no need to contact us to make your return unless you have ordered the incorrect item/s and need our assistance in selecting the correct item/s.

Please Return to:

Returns Department
WhiteSplash
Unit 3, Crank Mills
New Bank Street
Morley
LS27 8NT

Please note we will not be held responsible for non-received returns so please use a “Proof of Delivery” courier.

Returns Policy – We got it Wrong!

If in the unlikely event you have received your item/s incorrectly first of all we apologise for this inconvenience.  Please first check your order to confirm if we have picked it incorrectly and sent the incorrect item/s.  In either instance we will be more than happy to exchange the item at our cost.

  • Please contact us within 14 days of receipt to inform us of our error.
  • Please call: 0113 534 4089 Or Email: sales@whitesplash.co.uk
  • Please have your order number to hand and what the problem is.  If sending it by email, please also include your phone number so we can call you to arrange the collection of the item/s.

 

Returns Policy – Item/s Damaged in Transit

If your item/s is received damaged ‘in transit’ then please follow these steps:

  • Please notify us immediately sales@whitesplash.co.uk along with photographs of the damaged packaging and item/s.
  • Item/s must be returned in the originally packaging.
  • Please make sure your returned item/s is accompanied with a copy of your details.

 

Returns Policy – Faults

If your item/s is received faulty then please follow these steps:

  • Please notify us immediately sales@whitesplash.co.uk explaining the fault.
  • Item/s must be returned in the originally packaging.
  • Please make sure your returned item/s is accompanied with a copy of your details.

Please Return to:

Returns Department
WhiteSplash, Unit 3, Crank Mills, New Bank Street, Morley, West Yorkshire, LS27 8NT

Please note we will not be held responsible for non-received returns so please use a “Proof of Delivery” courier.